I would like to note that Custom Products is a fantastic company, and I do not blame them in the least for the issues I am having and have had with BarbsPB aka ANS Gear aka ANS Extreme. I will continue to use Custom Products parts on all of my markers.
That said, I own 7 Custom Products bolt-on ASAs (old and new) and the one I recieved is suspect. When comparing it to my other models, I noticed some significant differences that make me doubt that it is a legitimate CP item.
1) The color is off. After testing, I found that the anodizing was extremely thin and patchy, even bare inside.
2) The CP logo is on the front like an old ASA (newer ones have logos on the side) but there is no milling for the sticker.
3) The lettering and color on the sticker itself is pixelated, as though it were made in MS Paint or scanned and resized.
4) There are only 2 airholes when you look in the ASA. Custom Products ASAs have 4 internal air passages.
These pictures show more.
I'm sorry for the blur, it's the only camera I have handy.
The item pictured in the auction; a stock photo from CP:
http://i35.tinypic.com/2rz2lhh.jpg
Here is a picture of what I recieved:
http://i36.tinypic.com/w1a4l.jpg
Here is a picture of what I recieved next to a green foregrip:
http://i33.tinypic.com/5dt5ip.jpg
Monday, December 7, 2009
My Ebay Message Correspondence
Correspondence between myself and BarbsPB. My messages are in blue, and BarbsPBs are in red. This does not include the multiple phone calls places; I don't have recordings and I would like everything here to accurately reflect what occurred between myself and BarbsPB aka ANS Gear aka ANS Extreme.
"Item arrived today, but it doesn't match the picture. It's a very light yellowish swamp green instead of the dark green pictured in the auction, and the logo/decal isn't located in the same place.
I'm pretty dissapointed, as I've bought all my previous ASAs of the same brand from you and been very satisfied.
What are we going to do about this?"
"This is a better problem to be taken up with the manufacturer. Every time you anodize an item it is likely to come out different unless the person doing the anodizing is 100% spot on with the anodizing process. Here is CP's number to call and ask them what is best for you to do: (480) 539-4820. If you have any further questions let us know."
"The item is not as pictured in the auction. What I recieved was a different color and different model than the one in the picture. What was pictured was a dark gloss green bolt-on ASA with decals on the side. What I recieved was a yellow/green bolt-on ASA with a decal on the front.
You provided a picture of the item for the auction, and I chose to purchase it. What I recieved was not the item in the picture; it was not the same model or the same color. I have not recieved what I purchased.
If you have the dark green ASA with decals on the side that you pictured in the auction, I will return what you sent me and you can send me the correct model and refund my shipping costs.
If you do not have it, you can refund my money, plus shipping costs to return the incorrect item."
"As stated in our previous email, you will need to call the manufacturer (CP - Custom Products)(480) 539-4820. There is nothing we can do about anodizing. You can ask the manufacturer why the product you ordered was not the exact color you were looking for. We do apologize for the inconvenience."
"It's not the same model! It is a different color and model than YOU pictured in the auction. They didn't put pictures in the auction, you did, and you are responsible for sending me the MODEL and COLOR that YOU ADVERTISED.
Your previous email didn't even address the fact that you sent me a different model, and you can't honestly say you're sorry for the inconvenience because if you were you'd take your item back and send me the correct one.
Make this right."
After several days with no responses to emails or calls or the PayPal claim...
"So you know, I've filed a claim with PayPal. You haven't responded there, so I thought I'd inform you.
I've also made phone calls to ANS Gear and ANS Extreme concerning this issue.
You have refused to address the fact that you sent me the WRONG MODEL of Custom Products ASA... I know the color variation might be the manufacturers fault, but they laughed when I said that it wasn't the right model and told me to contact you again. I can and will cancel my PayPal claim at any time if you refund me, or replace my item with the proper model and color. Otherwise, I'll continue with the claim and I'll be calling the ANS office twice a day until I get some answers."
After several more days with no response to emails or calls or the PayPal claim...
"I'd appreciate a response from you... Phone and email don't work? Ebay messages don't either?
I've ordered from ANS Gear in the past and been very happy with what I've recieved. Don't ruin your reputation over a $38 mistake.
CP says you're responsible for sending me the right model... You didn't. I don't want PayPal to take your money from you; it looks bad and I feel bad having to resort to that. All I want is my money back, or an ASA in the same model and color as the auction. Make that happen and my PayPal case goes away."
No response.
"Custom Products, the manufacturer you told me to contact, says that you're responsible for replacing the item you mailed me; it's not the right color or the right model. Why don't you answer your phone or emails? Send me a replacement or send me a refund!"
No response.
"Just because you don't respond to me doesn't mean I'm going to calling and emailing and sending messages through eBay. You sent me the wrong item; color and model don't match the auction... You ripped me off. Make it right or I'll take this further then PayPal. I've already been in touch with the Better Busines Bureau and the Massachusetts Attorney Generals Office of Consumer Affairs. Just give me a refund or send me the correct item!"
No response.
"I'm not going to be ignored. It's been 11 days since you've responded to me, and you have yet to respond to PayPal. I can call and email all day if I have to. I'm going to get law enforcement involved... I've already got eBay, PayPal, the BBB, the Attorney Generals Office. Pretty soon the police will knock on your door. I've seen your feedback, you ignore customers until they back off. I don't back off. Give me back my money or give me the correct item."
No response.
"Where is my item? Do you even have the model and color that you "sold" me? Give me my item or give me a refund. Those are your choices. Don't jerk me around or I'll take even more action than I already have. I want my money or my item. Make that happen."
No response.
"I paid for this item on the 28th... It's been almost a month and I haven't recieved the item I paid for. Make this right... Answer your phone, answer your email, do something! I can say with certainty that PayPal will refund me if you don't respond, so save yourself the trouble and let me send my ASA back for a refund or a replacement. I'll cover shipping on my end."
No response.
"Give my back my money or give me the item I ordered."
No response.
"Quit the BS and give me back my money. You send me a refund or send me the item I ordered, then I'll send you the item you sent me. It's that easy"
No response.
"Boy your inbox must be close to full by now... Unless you want it to be that way every day, you should take back the item you sent me and either send me a refund or the correct item.
No response.
You can't ignore me; you're legally obligated to provide me with a refund or the item pictured in the auction. It's what's known as a "Warranty of Merchantability" and it applies to anything sold in or to someone in the Commonwealth of Massachusetts. It'll cost me $15 to file in small claims, about half of what I sent you. How much will it cost you to send a representative across the country to go to court? Or would you like having an arrest warrant in your name? Give me my money back and this goes away. Better yet, just give me what I paid for."
No response.
"If you were smart, you'd send me either my money or a replacement as soon as you read my messages. I've got a lot of time on my hands, and great knowledge of consumer rights. This doesn't need to be any more messy than it already is. Give me a refund or a replacement."
No response.
"Hey guys, thanks for the DYNAMITE customer service you've provided to me.
The internet community can't wait to hear about it. Let's see, there's PBNation, TechPB, PBreview, PBforums, Pballer, Punishers PB, Ballers Cafe, Warpig... You remember Warpig, right? They remember you alright, with those fake Myth regulators.
Now, what you haven't heard of is a site called Toolhaus.org which allows me to isolate all of your bad feedback. There are some trends in your feedback; wrong item, wrong color, 15+ days of shipping... I won't do the work for people but when you look at the numbers it takes only a few seconds to put two and two together. Refund me, or replace my item. Now"
And finally...
"Ultimatum time. I've mentioned legal action, I've mentioned PayPal action, I've mentioned posting on forums (just your pictures and your messages, none of my comments), and now it's time to tie it all in. You've got 3 more days to either refund me, or ship me the correct item. What happens after that (completely legally) is your problem. Take a hint, I can, LEGALLY, make you regret not acknowledging your mistake and doing what a good business would do and refunding me."
"Item arrived today, but it doesn't match the picture. It's a very light yellowish swamp green instead of the dark green pictured in the auction, and the logo/decal isn't located in the same place.
I'm pretty dissapointed, as I've bought all my previous ASAs of the same brand from you and been very satisfied.
What are we going to do about this?"
"This is a better problem to be taken up with the manufacturer. Every time you anodize an item it is likely to come out different unless the person doing the anodizing is 100% spot on with the anodizing process. Here is CP's number to call and ask them what is best for you to do: (480) 539-4820. If you have any further questions let us know."
"The item is not as pictured in the auction. What I recieved was a different color and different model than the one in the picture. What was pictured was a dark gloss green bolt-on ASA with decals on the side. What I recieved was a yellow/green bolt-on ASA with a decal on the front.
You provided a picture of the item for the auction, and I chose to purchase it. What I recieved was not the item in the picture; it was not the same model or the same color. I have not recieved what I purchased.
If you have the dark green ASA with decals on the side that you pictured in the auction, I will return what you sent me and you can send me the correct model and refund my shipping costs.
If you do not have it, you can refund my money, plus shipping costs to return the incorrect item."
"As stated in our previous email, you will need to call the manufacturer (CP - Custom Products)(480) 539-4820. There is nothing we can do about anodizing. You can ask the manufacturer why the product you ordered was not the exact color you were looking for. We do apologize for the inconvenience."
"It's not the same model! It is a different color and model than YOU pictured in the auction. They didn't put pictures in the auction, you did, and you are responsible for sending me the MODEL and COLOR that YOU ADVERTISED.
Your previous email didn't even address the fact that you sent me a different model, and you can't honestly say you're sorry for the inconvenience because if you were you'd take your item back and send me the correct one.
Make this right."
After several days with no responses to emails or calls or the PayPal claim...
"So you know, I've filed a claim with PayPal. You haven't responded there, so I thought I'd inform you.
I've also made phone calls to ANS Gear and ANS Extreme concerning this issue.
You have refused to address the fact that you sent me the WRONG MODEL of Custom Products ASA... I know the color variation might be the manufacturers fault, but they laughed when I said that it wasn't the right model and told me to contact you again. I can and will cancel my PayPal claim at any time if you refund me, or replace my item with the proper model and color. Otherwise, I'll continue with the claim and I'll be calling the ANS office twice a day until I get some answers."
After several more days with no response to emails or calls or the PayPal claim...
"I'd appreciate a response from you... Phone and email don't work? Ebay messages don't either?
I've ordered from ANS Gear in the past and been very happy with what I've recieved. Don't ruin your reputation over a $38 mistake.
CP says you're responsible for sending me the right model... You didn't. I don't want PayPal to take your money from you; it looks bad and I feel bad having to resort to that. All I want is my money back, or an ASA in the same model and color as the auction. Make that happen and my PayPal case goes away."
No response.
"Custom Products, the manufacturer you told me to contact, says that you're responsible for replacing the item you mailed me; it's not the right color or the right model. Why don't you answer your phone or emails? Send me a replacement or send me a refund!"
No response.
"Just because you don't respond to me doesn't mean I'm going to calling and emailing and sending messages through eBay. You sent me the wrong item; color and model don't match the auction... You ripped me off. Make it right or I'll take this further then PayPal. I've already been in touch with the Better Busines Bureau and the Massachusetts Attorney Generals Office of Consumer Affairs. Just give me a refund or send me the correct item!"
No response.
"I'm not going to be ignored. It's been 11 days since you've responded to me, and you have yet to respond to PayPal. I can call and email all day if I have to. I'm going to get law enforcement involved... I've already got eBay, PayPal, the BBB, the Attorney Generals Office. Pretty soon the police will knock on your door. I've seen your feedback, you ignore customers until they back off. I don't back off. Give me back my money or give me the correct item."
No response.
"Where is my item? Do you even have the model and color that you "sold" me? Give me my item or give me a refund. Those are your choices. Don't jerk me around or I'll take even more action than I already have. I want my money or my item. Make that happen."
No response.
"I paid for this item on the 28th... It's been almost a month and I haven't recieved the item I paid for. Make this right... Answer your phone, answer your email, do something! I can say with certainty that PayPal will refund me if you don't respond, so save yourself the trouble and let me send my ASA back for a refund or a replacement. I'll cover shipping on my end."
No response.
"Give my back my money or give me the item I ordered."
No response.
"Quit the BS and give me back my money. You send me a refund or send me the item I ordered, then I'll send you the item you sent me. It's that easy"
No response.
"Boy your inbox must be close to full by now... Unless you want it to be that way every day, you should take back the item you sent me and either send me a refund or the correct item.
No response.
You can't ignore me; you're legally obligated to provide me with a refund or the item pictured in the auction. It's what's known as a "Warranty of Merchantability" and it applies to anything sold in or to someone in the Commonwealth of Massachusetts. It'll cost me $15 to file in small claims, about half of what I sent you. How much will it cost you to send a representative across the country to go to court? Or would you like having an arrest warrant in your name? Give me my money back and this goes away. Better yet, just give me what I paid for."
No response.
"If you were smart, you'd send me either my money or a replacement as soon as you read my messages. I've got a lot of time on my hands, and great knowledge of consumer rights. This doesn't need to be any more messy than it already is. Give me a refund or a replacement."
No response.
"Hey guys, thanks for the DYNAMITE customer service you've provided to me.
The internet community can't wait to hear about it. Let's see, there's PBNation, TechPB, PBreview, PBforums, Pballer, Punishers PB, Ballers Cafe, Warpig... You remember Warpig, right? They remember you alright, with those fake Myth regulators.
Now, what you haven't heard of is a site called Toolhaus.org which allows me to isolate all of your bad feedback. There are some trends in your feedback; wrong item, wrong color, 15+ days of shipping... I won't do the work for people but when you look at the numbers it takes only a few seconds to put two and two together. Refund me, or replace my item. Now"
And finally...
"Ultimatum time. I've mentioned legal action, I've mentioned PayPal action, I've mentioned posting on forums (just your pictures and your messages, none of my comments), and now it's time to tie it all in. You've got 3 more days to either refund me, or ship me the correct item. What happens after that (completely legally) is your problem. Take a hint, I can, LEGALLY, make you regret not acknowledging your mistake and doing what a good business would do and refunding me."
Friday, September 25, 2009
BarbsPB - Negative Feedback
Out of stock... Refund sent.
Buyer: thefabulous974 ( 59) Dec-01-09 08:58
NEW 2007 07 Empire Contact SS Paintball Jersey Blk XXL (#250209829121)
US $34.95
View Item
Sent wrong color Never responded to me until paypal case! Very disappointed!!
Buyer: rammstein710 ( 676) Nov-18-09 18:06
NIB CP Custom Products Angel G7 Adaptor Black (#260124400211)
US $24.99
View Item
Horrible Horrible CS SENT WRONG ITEM BEWARE READ ALL THEIR FB BUY SOMEWHERE ELSE
Buyer: tvwh ( 279) Nov-05-09 13:21
Custom Products CP Direct Mount ASA On Off BLACK (#260091999773)
US $44.95
View Item
Sent similar but incorrect item, Contacted 1 week ago and never heard back.
Buyer: smeek45 ( 41) Nov-05-09 03:52
Custom Products CP Direct Mount ASA On Off BLACK (#260091999773)
US $44.95
View Item
OK but wouldn't combined S/H if not bought at the exact same time before paying
Buyer: gramofmande ( 689) Nov-03-09 15:06
NEW AGD Automag & Minimag Complete Parts Rebuild Kit (#280236286200)
US $14.95
View Item
Got flawed product. Contacted them about this. Did not get response.
Buyer: chingon_23 ( 110) Nov-01-09 21:13
NEW Warrior Proto Rail PMR Aluminum Bolt Cap Dst Silver (#260167665218)
US $14.95
View Item
15+ day shipping! WRONG MODEL & WRONG COLOR! Refused to replace or refund!
Buyer: dandywwwandy ( 37) Sep-24-09 21:07
Custom Products CP Direct Mount ASA VALVE GREEN (#260092012181)
US $24.95
View Item
E-mail sent informing me product had shipped. Following day told it was not.
Buyer: starkeyjp ( 27) Sep-08-09 22:56
New Evil Shocker LPR Low Pressure Regulator SFT BK (#260137666845)
US $24.95
View Item
Slow shipping (10+ days) and color didn't match picture well. Still, good price.
Buyer: dandywwwandy ( 37) Sep-03-09 22:23
Custom Products CP Direct Mount ASA VALVE RED (#260092012225)
US $24.95
View Item
BUYER BEWARE! FRAUDULENT item description, doesn’t respond to email, BAD SERVICE
Buyer: aaronshimizu ( 58) Aug-29-09 20:26
JT Vortex 2 Cyclonic Fan System Black Elite Spectra (#380147322278)
US $16.95
View Item
Won the item, then they said they don't have it!!! WHAT A RIP-OFF
Buyer: nuttings4me ( 197) Aug-26-09 12:14
NEW Heckler & Koch HK11 Folding Knife Serrated (#260460042795)
US $31.00
View Item
Ordered Blue got White, was told Blue all broken no refund forced dispute paypal
Buyer: unibody29 ( 174) Aug-17-09 15:10
NEW Ion Epiphany Laser Paintball Eye Eyes Blue (#260436956736)
US $5.95
View Item
...
Buyer: fadedxdreamso6 ( 1 ) Jul-29-09 21:23
Reply by barbspb (Jul-30-09 08:18):...? Why Leave Neutral Feed Back?!!!!!!!!!!!
NEW Dye 2007 07 C7 Paintball Protective Gloves Blue L (#260051071008)
US $44.95
View Item
Does not notify you if they do not have that item in store
Buyer: ncj40_msf ( 1 ) Jul-25-09 20:36
Reply by barbspb (Jul-30-09 08:19):Notified & Refunded Within 24 Hours of Processing Order. Why Negative Feedback?!
Planet Eclipse Ego Cure Bolt 2 ETek ETek 2 05 06 07 08 (#260254799209)
US $58.00
View Item
if the auction would have said (shipping would take 3 WEEKS) I wouldnt leave NEG
Buyer: legalos28 ( 645) Jul-24-09 07:01
Reply by barbspb (Jul-30-09 08:20):Spoke 2 Buyer & Showed That It Shipped Next Day Cant Control Delays w/ Carrier!!
Follow-up by legalos28 (Aug-01-09 18:13):FALSE INFO!! DID NOT SHOW ME THAT IT WAS SHIPPED NEXT DAY! PLAIN OUT LIE PERIOD!
Stinger Paintball Scarface Machine Gun Halo Backplate (#380045687742)
US $13.95
View Item
Transaction was canceled by seller, they didn't have the item they were selling.
Buyer: pauff2006 ( 53) Jul-21-09 08:52
Reply by barbspb (Jul-22-09 08:15):Item Ran Out Of Stock Notified And Refunded Within 24Hours Why Neutral Feedback?
NEW ANS Auto Cocker Paintball Beaver Tail Safety Blue (#260034870820)
US $1.99
View Item
I emailed about comp glitch w/address. but item still shipped to wrong address
Buyer: jesseb.fuller ( 84) Jul-15-09 06:38
NEW 2 ANS Autococker Auto Cocker Low Pressure Valve Kit (#260423442749)
US $9.95
View Item
never got here and didnt tell me he didnt even have this item till weeks later
Buyer: kylebaril ( 2 ) Jul-02-09 23:12
06/07 Smart Parts Linear Paintball Barrel Spyder 16 Sil (#260039328369)
US $29.95
View Item
item was listed but not in stock no it was never sent. money refunded
Buyer: supercross57 ( 17) Jul-01-09 11:03
NEW Dye Hyper 2 In Line Regulator Dust Black (#380124514719)
US $39.95
View Item
didnt have item,made me wait a week1/2 to let me know.WASTE OF TIME
Buyer: jvongkesone925 ( 2 ) Jun-26-09 10:31
Smart Parts Ion Blackheart Board Firebolt Bolt Trigger (#260038396054)
US $146.95
View Item
Slow a$$ed shipping caused me to have to buy another locally for the event.
Buyer: smakman63956 ( 154) Jun-18-09 06:53
Reply by barbspb (Jun-18-09 08:10):Slow Shipping? U Ordered On Thursday & Live 5 Ship Days Away. Got 2 U In Time!!!
V force VForce Armor Paintball Mask Goggle System Green (#260029886120)
US $19.99
View Item
Called to leave message, but cannot -voicemail is full. Customer service sucks.
Buyer: alec_tricity ( 605) Jun-18-09 00:56
Reply by barbspb (Jun-18-09 08:13):We Respond To All Emails. Ur Package Was Refused & Came Back To Us. U Got Refund
Warrior Paintball Chest Protector ground pounder Medium (#260417568996)
US $24.95
View Item
Seller auctioned item they didn't have. Did get a refund into paypal account.
Buyer: seikal ( 26) Jun-13-09 18:58
NEW Empire 09 Grind Chest Protector - Black L/XL (#260315154639)
US $39.95
View Item
Items was on back order and never listed as so. Took 1 month to get item. Poor
Buyer: mzzuto1 ( 342) Jun-13-09 15:56
NEW Kingman Spyder VS1 VS2 VS3 VS Tadao Paintball Board (#380124514785)
US $44.95
View Item
Not very good at fixing problems when they happen. SLLLLLLLOOOOWWW Responce
Buyer: sleepycatpj1 ( 424) Jun-08-09 16:57
Reply by barbspb (Jun-09-09 08:16):Shipped Package Next Day. Arrived 2 U In 3 Days Responded Very Next Business Day
Follow-up by sleepycatpj1 (Jun-11-09 01:57):I sent Emails on a Wednsday. You responded back on Friday. SLLLOOOOOWWWW!
NIB CP Custom Products Angel G7 45 Trigger Red (#260124400176)
US $29.99
View Item
Had to call and, remind them to send my order that I paid for a week earlier.
Buyer: sleepycatpj1 ( 424) Jun-08-09 16:57
Reply by barbspb (Jun-09-09 08:18):Check The Tracking. Placed At Night on 28th, Shipped 29th, Received on the 3rd.
Follow-up by sleepycatpj1 (Jun-11-09 01:55):Wrong again. The order was placed on the 19th. Get your facts straight.
NIB CP Custom Products Angel Front Volumizer RED (#260093873083)
US $19.95
View Item
I will never buy from again. They have the worst service. 3 days for a responce.
Buyer: sleepycatpj1 ( 424) Jun-08-09 16:53
Reply by barbspb (Jun-09-09 08:18):3 Days For A Response Because You Emailed Late Friday, Answered Back On Monday!!
Follow-up by sleepycatpj1 (Jun-11-09 01:58):Emailed you on Wednsday. You responded on Friday. I have all the emails. Liars.
New Evil Shocker LPR Low Pressure Regulator SFT BK (#260137666845)
US $24.95
View Item
Item not as shown in listing pic, item also not listed as pre-order item.
Buyer: shadowdoe ( 162) Jun-06-09 21:54
Stinger Paintball Victory Is Mine Stewie Halo Backplate (#260261655097)
US $13.95
View Item
Sells faulty/broken items, relies on manuf. wrnty. Does not communicate. Poor ++
Buyer: archiv ( 53) Jun-04-09 19:33
Reply by barbspb (Jun-05-09 08:26):Spoke To Buyer & Offered Solution. Buyer Refused & Left Neg FB. Offered To Help!
Follow-up by archiv (Jun-07-09 13:58):Did not speak to me.Did not offer sol.other then manf.wrnty. Did not try to help
JT Vortex 2 Cyclonic Fan System Black Elite Spectra (#380124514439)
US $16.95
View Item
Still no refund on credit card after item was returned 30+ days ago. Use PayPal
Buyer: paramedic4fl ( 12) Jun-02-09 10:30
Planet Eclipse 08 EGO Paintball Gun - Jungle Splash (#260386563587)
US $849.95
View Item
didnt honor statement didnt try to resolve even tho i was willing to pay xtraS&H
Buyer: urdujax ( 172) Jun-02-09 00:29
Reply by barbspb (Jun-02-09 08:18):Description Says 1 of 3 Straps it is Random As Said In Email B4 Sending Out Item
JT ProFlex Thermal Paintball Mask - Red Bandana (#260409902047)
US $64.99
View Item
Substituted my item for a different version. Gave full refund! good service!
Buyer: tmauriello ( 67) May-31-09 22:09
Custom Products CP ICD Promaster Freestyle Trigger DBlk (#260130511652)
US $29.95
View Item
$6 for shipping a small item and it's taken more than 10 days????? terrible.
Buyer: brettski_08 ( 27) May-23-09 09:32
Custom Products CP Dovetail ASA On Off Valve BLUE (#260405413140)
US $30.95
View Item
didnt work
Buyer: badboy_badtoy888 ( 10) Apr-01-09 04:21
Reply by barbspb (Apr-01-09 08:06):Any Issues Go Through The Manufacturer. Covered By Full Warranty! They Will Fix!
NEW Kingman Spyder VS1 VS2 VS3 VS Tadao Paintball Board (#260370611759)
US $44.95
View Item
Item wrong color, took two weeks to get it, no email response to inquiries
Buyer: elyssa_g ( 143) Mar-29-09 19:30
Smart Parts Ion Warrior Paintball Clamping FeedNeck (#260021518362)
US $18.95
View Item
Bought on 3/8 recvd 3/25.. sent numerous email last 5 days no response
Buyer: varqss ( 36) Mar-25-09 16:22
Reply by barbspb (Mar-26-09 08:10):Shipped In Timely Manner Cant Control Unforeseen Delays w Carrier Always Respond
CP Custom Products Tank Regulator High Pressure Pewter (#260126900328)
US $89.95
View Item
Seller is trying to pass off single lens mask as thermal.
Buyer: lindsey28739 ( 159) Mar-21-09 08:12
Reply by barbspb (Mar-21-09 10:04):It Is A Thermal Lens. No Where Does It Say Dual Pane. Get Your Facts Straight!!!
NEW PROTO FS SWITCH PAINTBALL MASK THERMAL BLACK (#260042246025)
US $42.95
View Item
very disappoint that they sent wrong color got silver not black, keep it though
Buyer: spike98333 ( 29) Feb-20-09 15:06
(#260251241094)
your part was junk did not work anyone that buys from them watch it
Buyer: fourwheeler08 ( 20) Feb-14-09 21:37
Reply by barbspb (Feb-16-09 08:04):Never Emailed Us. Product Has Warranty Through Manufacturer To Cover Any Issues
(#280307977983)
Didn't have item. Response should be "we'll get that for you", not "oops!"
Buyer: williambellingham ( 22) Feb-14-09 13:17
Reply by barbspb (Feb-16-09 08:03):Listing Errors Do Happen. Immediately Notified & Refunded. Why Negative FB??????
(#380100566231)
item shiped to incorrect address at first but did get item
Buyer: graycannon ( 5 ) Oct-01-08 22:07
Reply by barbspb (Oct-03-08 13:37):YES IT WAS SHIPPED TO Ur ADDRESS ON PP, MAYBE U SHOULD CHANGE THAT TO AVOID PROB
(#260261651364)
Item was not sealed, scratched, and missing parts. Would not replace or refund!
Buyer: hedimitrius ( 25) Sep-28-08 13:32
Reply by barbspb (Oct-01-08 12:59):Item Shipped Exactly How It Was Received From Manufacturer Must Go Thru Them
(#260102815311)
didnt fit, seller refused to return/exchange. WILL NOT DO BUSINESS WITH AGAIN!!!
Buyer: d1verh2o ( 12) Sep-22-08 19:15
Reply by barbspb (Sep-24-08 17:10):WE ARE NOT RESPONSIBLE FOR YOUR INABILITY TO PURCHASE THE CORRECT PARTS. SORRY
(#380058411134)
buyer didn't inform that item was out of stock until I emailed. took 3 weeks.
Buyer: chad9381 ( 61) Sep-15-08 11:21
Reply by barbspb (Sep-17-08 08:10):Informed Immediately That Item Was Out Of Stock & Offered Solution. Check Mail.
(#260029886125)
Shipped fast, but was postage due and I had to pay an extra $3.11
Buyer: redsk!nsfan92 ( 7 ) Jul-10-08 01:53
(#260249665578)
Shipping to CANADA is MORE than expensive!!!!!!!!!!!!!!!!!!!!
Buyer: fire.dragon.13 ( 48) May-14-08 12:23
Reply by barbspb (May-15-08 13:03):Shipping Costs Are More Than Fair. Shipping Prices Are Precalculated From USPS.
(#260230777862)
USED marker. no tools. barrel cover, parts kit sent. said so in descri. no comm.
Buyer: hazelouklee ( 43) Oct-21-07 18:45
Reply by barbspb (Oct-23-07 16:49):Marker IS BRAND NEW, Tested ONCE and sold on eBay. I'll send all tools in box.
Rating mutually withdrawn
Buyer and seller mutually agreed to withdraw feedback for this item. Learn more.
(#260165777460)
Nice item, sent wrong color, but nice anyway, did not respond to communications
Buyer: fatkid_performance ( 248) Sep-16-07 08:51
(#260130484887)
bad communication
Buyer: hockeyfansforever ( 5 ) Jul-24-06 19:53
Reply by barbspb (Jul-25-06 12:28):That's interesting! You were kept informed from the first day to it's delivery!
(#7240857605)
Product was not shipped. No refund. Waited 3 mnths to leave feedback.
Buyer: powderbullet ( 60) Jul-23-06 09:27
Reply by barbspb (Jul-24-06 09:11):Did you bother READING the item DESCRIPTION?! How much MORE CLEAR CAN IT BE!
(#7234773001)
i need a new 1 and i am returning the old 1and i need more detailed instructions
Buyer: bustermcghee ( 1 ) Jul-22-06 12:33
Reply by barbspb (Jul-23-06 00:04):They created EMAIL to ask a question. Feedback is not for information purposes!
(#250008034568)
Great Product - Good price - Outrageous Shipping.
Buyer: wolf_spyder ( 228) Mar-31-06 11:05
Reply by barbspb (Mar-31-06 11:32):READ the facts next time before you bid on our items! I CLEARLY state, unless U
Follow-up by wolf_spyder (Mar-31-06 11:44):I tried to discuss terms before sale - you would not give strait answer
(#7227180877)
Great Product - Good price - Outrageous Shipping.
Buyer: wolf_spyder ( 228) Mar-31-06 11:05
Reply by barbspb (Mar-31-06 11:35):combined shipping! I gave you a 9.00 discount on the shipping. Back stabber!!!
Follow-up by wolf_spyder (Mar-31-06 11:50):Actual shipping $2.00 you charged $19.oo Then you CUSS ME OUT in email. F -
(#7227180851)
Great Product - Good price - Outrageous Shipping.
Buyer: wolf_spyder ( 228) Mar-31-06 11:05
Reply by barbspb (Mar-31-06 11:33):you are too stupid to understand, that we offer a shipping DISCOUNT , Not
Follow-up by wolf_spyder (Mar-31-06 11:45):Finally you said go ahead and use buy it now and you would take care of it.
(#7225887833)
Buyer: thefabulous974 ( 59) Dec-01-09 08:58
NEW 2007 07 Empire Contact SS Paintball Jersey Blk XXL (#250209829121)
US $34.95
View Item
Sent wrong color Never responded to me until paypal case! Very disappointed!!
Buyer: rammstein710 ( 676) Nov-18-09 18:06
NIB CP Custom Products Angel G7 Adaptor Black (#260124400211)
US $24.99
View Item
Horrible Horrible CS SENT WRONG ITEM BEWARE READ ALL THEIR FB BUY SOMEWHERE ELSE
Buyer: tvwh ( 279) Nov-05-09 13:21
Custom Products CP Direct Mount ASA On Off BLACK (#260091999773)
US $44.95
View Item
Sent similar but incorrect item, Contacted 1 week ago and never heard back.
Buyer: smeek45 ( 41) Nov-05-09 03:52
Custom Products CP Direct Mount ASA On Off BLACK (#260091999773)
US $44.95
View Item
OK but wouldn't combined S/H if not bought at the exact same time before paying
Buyer: gramofmande ( 689) Nov-03-09 15:06
NEW AGD Automag & Minimag Complete Parts Rebuild Kit (#280236286200)
US $14.95
View Item
Got flawed product. Contacted them about this. Did not get response.
Buyer: chingon_23 ( 110) Nov-01-09 21:13
NEW Warrior Proto Rail PMR Aluminum Bolt Cap Dst Silver (#260167665218)
US $14.95
View Item
15+ day shipping! WRONG MODEL & WRONG COLOR! Refused to replace or refund!
Buyer: dandywwwandy ( 37) Sep-24-09 21:07
Custom Products CP Direct Mount ASA VALVE GREEN (#260092012181)
US $24.95
View Item
E-mail sent informing me product had shipped. Following day told it was not.
Buyer: starkeyjp ( 27) Sep-08-09 22:56
New Evil Shocker LPR Low Pressure Regulator SFT BK (#260137666845)
US $24.95
View Item
Slow shipping (10+ days) and color didn't match picture well. Still, good price.
Buyer: dandywwwandy ( 37) Sep-03-09 22:23
Custom Products CP Direct Mount ASA VALVE RED (#260092012225)
US $24.95
View Item
BUYER BEWARE! FRAUDULENT item description, doesn’t respond to email, BAD SERVICE
Buyer: aaronshimizu ( 58) Aug-29-09 20:26
JT Vortex 2 Cyclonic Fan System Black Elite Spectra (#380147322278)
US $16.95
View Item
Won the item, then they said they don't have it!!! WHAT A RIP-OFF
Buyer: nuttings4me ( 197) Aug-26-09 12:14
NEW Heckler & Koch HK11 Folding Knife Serrated (#260460042795)
US $31.00
View Item
Ordered Blue got White, was told Blue all broken no refund forced dispute paypal
Buyer: unibody29 ( 174) Aug-17-09 15:10
NEW Ion Epiphany Laser Paintball Eye Eyes Blue (#260436956736)
US $5.95
View Item
...
Buyer: fadedxdreamso6 ( 1 ) Jul-29-09 21:23
Reply by barbspb (Jul-30-09 08:18):...? Why Leave Neutral Feed Back?!!!!!!!!!!!
NEW Dye 2007 07 C7 Paintball Protective Gloves Blue L (#260051071008)
US $44.95
View Item
Does not notify you if they do not have that item in store
Buyer: ncj40_msf ( 1 ) Jul-25-09 20:36
Reply by barbspb (Jul-30-09 08:19):Notified & Refunded Within 24 Hours of Processing Order. Why Negative Feedback?!
Planet Eclipse Ego Cure Bolt 2 ETek ETek 2 05 06 07 08 (#260254799209)
US $58.00
View Item
if the auction would have said (shipping would take 3 WEEKS) I wouldnt leave NEG
Buyer: legalos28 ( 645) Jul-24-09 07:01
Reply by barbspb (Jul-30-09 08:20):Spoke 2 Buyer & Showed That It Shipped Next Day Cant Control Delays w/ Carrier!!
Follow-up by legalos28 (Aug-01-09 18:13):FALSE INFO!! DID NOT SHOW ME THAT IT WAS SHIPPED NEXT DAY! PLAIN OUT LIE PERIOD!
Stinger Paintball Scarface Machine Gun Halo Backplate (#380045687742)
US $13.95
View Item
Transaction was canceled by seller, they didn't have the item they were selling.
Buyer: pauff2006 ( 53) Jul-21-09 08:52
Reply by barbspb (Jul-22-09 08:15):Item Ran Out Of Stock Notified And Refunded Within 24Hours Why Neutral Feedback?
NEW ANS Auto Cocker Paintball Beaver Tail Safety Blue (#260034870820)
US $1.99
View Item
I emailed about comp glitch w/address. but item still shipped to wrong address
Buyer: jesseb.fuller ( 84) Jul-15-09 06:38
NEW 2 ANS Autococker Auto Cocker Low Pressure Valve Kit (#260423442749)
US $9.95
View Item
never got here and didnt tell me he didnt even have this item till weeks later
Buyer: kylebaril ( 2 ) Jul-02-09 23:12
06/07 Smart Parts Linear Paintball Barrel Spyder 16 Sil (#260039328369)
US $29.95
View Item
item was listed but not in stock no it was never sent. money refunded
Buyer: supercross57 ( 17) Jul-01-09 11:03
NEW Dye Hyper 2 In Line Regulator Dust Black (#380124514719)
US $39.95
View Item
didnt have item,made me wait a week1/2 to let me know.WASTE OF TIME
Buyer: jvongkesone925 ( 2 ) Jun-26-09 10:31
Smart Parts Ion Blackheart Board Firebolt Bolt Trigger (#260038396054)
US $146.95
View Item
Slow a$$ed shipping caused me to have to buy another locally for the event.
Buyer: smakman63956 ( 154) Jun-18-09 06:53
Reply by barbspb (Jun-18-09 08:10):Slow Shipping? U Ordered On Thursday & Live 5 Ship Days Away. Got 2 U In Time!!!
V force VForce Armor Paintball Mask Goggle System Green (#260029886120)
US $19.99
View Item
Called to leave message, but cannot -voicemail is full. Customer service sucks.
Buyer: alec_tricity ( 605) Jun-18-09 00:56
Reply by barbspb (Jun-18-09 08:13):We Respond To All Emails. Ur Package Was Refused & Came Back To Us. U Got Refund
Warrior Paintball Chest Protector ground pounder Medium (#260417568996)
US $24.95
View Item
Seller auctioned item they didn't have. Did get a refund into paypal account.
Buyer: seikal ( 26) Jun-13-09 18:58
NEW Empire 09 Grind Chest Protector - Black L/XL (#260315154639)
US $39.95
View Item
Items was on back order and never listed as so. Took 1 month to get item. Poor
Buyer: mzzuto1 ( 342) Jun-13-09 15:56
NEW Kingman Spyder VS1 VS2 VS3 VS Tadao Paintball Board (#380124514785)
US $44.95
View Item
Not very good at fixing problems when they happen. SLLLLLLLOOOOWWW Responce
Buyer: sleepycatpj1 ( 424) Jun-08-09 16:57
Reply by barbspb (Jun-09-09 08:16):Shipped Package Next Day. Arrived 2 U In 3 Days Responded Very Next Business Day
Follow-up by sleepycatpj1 (Jun-11-09 01:57):I sent Emails on a Wednsday. You responded back on Friday. SLLLOOOOOWWWW!
NIB CP Custom Products Angel G7 45 Trigger Red (#260124400176)
US $29.99
View Item
Had to call and, remind them to send my order that I paid for a week earlier.
Buyer: sleepycatpj1 ( 424) Jun-08-09 16:57
Reply by barbspb (Jun-09-09 08:18):Check The Tracking. Placed At Night on 28th, Shipped 29th, Received on the 3rd.
Follow-up by sleepycatpj1 (Jun-11-09 01:55):Wrong again. The order was placed on the 19th. Get your facts straight.
NIB CP Custom Products Angel Front Volumizer RED (#260093873083)
US $19.95
View Item
I will never buy from again. They have the worst service. 3 days for a responce.
Buyer: sleepycatpj1 ( 424) Jun-08-09 16:53
Reply by barbspb (Jun-09-09 08:18):3 Days For A Response Because You Emailed Late Friday, Answered Back On Monday!!
Follow-up by sleepycatpj1 (Jun-11-09 01:58):Emailed you on Wednsday. You responded on Friday. I have all the emails. Liars.
New Evil Shocker LPR Low Pressure Regulator SFT BK (#260137666845)
US $24.95
View Item
Item not as shown in listing pic, item also not listed as pre-order item.
Buyer: shadowdoe ( 162) Jun-06-09 21:54
Stinger Paintball Victory Is Mine Stewie Halo Backplate (#260261655097)
US $13.95
View Item
Sells faulty/broken items, relies on manuf. wrnty. Does not communicate. Poor ++
Buyer: archiv ( 53) Jun-04-09 19:33
Reply by barbspb (Jun-05-09 08:26):Spoke To Buyer & Offered Solution. Buyer Refused & Left Neg FB. Offered To Help!
Follow-up by archiv (Jun-07-09 13:58):Did not speak to me.Did not offer sol.other then manf.wrnty. Did not try to help
JT Vortex 2 Cyclonic Fan System Black Elite Spectra (#380124514439)
US $16.95
View Item
Still no refund on credit card after item was returned 30+ days ago. Use PayPal
Buyer: paramedic4fl ( 12) Jun-02-09 10:30
Planet Eclipse 08 EGO Paintball Gun - Jungle Splash (#260386563587)
US $849.95
View Item
didnt honor statement didnt try to resolve even tho i was willing to pay xtraS&H
Buyer: urdujax ( 172) Jun-02-09 00:29
Reply by barbspb (Jun-02-09 08:18):Description Says 1 of 3 Straps it is Random As Said In Email B4 Sending Out Item
JT ProFlex Thermal Paintball Mask - Red Bandana (#260409902047)
US $64.99
View Item
Substituted my item for a different version. Gave full refund! good service!
Buyer: tmauriello ( 67) May-31-09 22:09
Custom Products CP ICD Promaster Freestyle Trigger DBlk (#260130511652)
US $29.95
View Item
$6 for shipping a small item and it's taken more than 10 days????? terrible.
Buyer: brettski_08 ( 27) May-23-09 09:32
Custom Products CP Dovetail ASA On Off Valve BLUE (#260405413140)
US $30.95
View Item
didnt work
Buyer: badboy_badtoy888 ( 10) Apr-01-09 04:21
Reply by barbspb (Apr-01-09 08:06):Any Issues Go Through The Manufacturer. Covered By Full Warranty! They Will Fix!
NEW Kingman Spyder VS1 VS2 VS3 VS Tadao Paintball Board (#260370611759)
US $44.95
View Item
Item wrong color, took two weeks to get it, no email response to inquiries
Buyer: elyssa_g ( 143) Mar-29-09 19:30
Smart Parts Ion Warrior Paintball Clamping FeedNeck (#260021518362)
US $18.95
View Item
Bought on 3/8 recvd 3/25.. sent numerous email last 5 days no response
Buyer: varqss ( 36) Mar-25-09 16:22
Reply by barbspb (Mar-26-09 08:10):Shipped In Timely Manner Cant Control Unforeseen Delays w Carrier Always Respond
CP Custom Products Tank Regulator High Pressure Pewter (#260126900328)
US $89.95
View Item
Seller is trying to pass off single lens mask as thermal.
Buyer: lindsey28739 ( 159) Mar-21-09 08:12
Reply by barbspb (Mar-21-09 10:04):It Is A Thermal Lens. No Where Does It Say Dual Pane. Get Your Facts Straight!!!
NEW PROTO FS SWITCH PAINTBALL MASK THERMAL BLACK (#260042246025)
US $42.95
View Item
very disappoint that they sent wrong color got silver not black, keep it though
Buyer: spike98333 ( 29) Feb-20-09 15:06
(#260251241094)
your part was junk did not work anyone that buys from them watch it
Buyer: fourwheeler08 ( 20) Feb-14-09 21:37
Reply by barbspb (Feb-16-09 08:04):Never Emailed Us. Product Has Warranty Through Manufacturer To Cover Any Issues
(#280307977983)
Didn't have item. Response should be "we'll get that for you", not "oops!"
Buyer: williambellingham ( 22) Feb-14-09 13:17
Reply by barbspb (Feb-16-09 08:03):Listing Errors Do Happen. Immediately Notified & Refunded. Why Negative FB??????
(#380100566231)
item shiped to incorrect address at first but did get item
Buyer: graycannon ( 5 ) Oct-01-08 22:07
Reply by barbspb (Oct-03-08 13:37):YES IT WAS SHIPPED TO Ur ADDRESS ON PP, MAYBE U SHOULD CHANGE THAT TO AVOID PROB
(#260261651364)
Item was not sealed, scratched, and missing parts. Would not replace or refund!
Buyer: hedimitrius ( 25) Sep-28-08 13:32
Reply by barbspb (Oct-01-08 12:59):Item Shipped Exactly How It Was Received From Manufacturer Must Go Thru Them
(#260102815311)
didnt fit, seller refused to return/exchange. WILL NOT DO BUSINESS WITH AGAIN!!!
Buyer: d1verh2o ( 12) Sep-22-08 19:15
Reply by barbspb (Sep-24-08 17:10):WE ARE NOT RESPONSIBLE FOR YOUR INABILITY TO PURCHASE THE CORRECT PARTS. SORRY
(#380058411134)
buyer didn't inform that item was out of stock until I emailed. took 3 weeks.
Buyer: chad9381 ( 61) Sep-15-08 11:21
Reply by barbspb (Sep-17-08 08:10):Informed Immediately That Item Was Out Of Stock & Offered Solution. Check Mail.
(#260029886125)
Shipped fast, but was postage due and I had to pay an extra $3.11
Buyer: redsk!nsfan92 ( 7 ) Jul-10-08 01:53
(#260249665578)
Shipping to CANADA is MORE than expensive!!!!!!!!!!!!!!!!!!!!
Buyer: fire.dragon.13 ( 48) May-14-08 12:23
Reply by barbspb (May-15-08 13:03):Shipping Costs Are More Than Fair. Shipping Prices Are Precalculated From USPS.
(#260230777862)
USED marker. no tools. barrel cover, parts kit sent. said so in descri. no comm.
Buyer: hazelouklee ( 43) Oct-21-07 18:45
Reply by barbspb (Oct-23-07 16:49):Marker IS BRAND NEW, Tested ONCE and sold on eBay. I'll send all tools in box.
Rating mutually withdrawn
Buyer and seller mutually agreed to withdraw feedback for this item. Learn more.
(#260165777460)
Nice item, sent wrong color, but nice anyway, did not respond to communications
Buyer: fatkid_performance ( 248) Sep-16-07 08:51
(#260130484887)
bad communication
Buyer: hockeyfansforever ( 5 ) Jul-24-06 19:53
Reply by barbspb (Jul-25-06 12:28):That's interesting! You were kept informed from the first day to it's delivery!
(#7240857605)
Product was not shipped. No refund. Waited 3 mnths to leave feedback.
Buyer: powderbullet ( 60) Jul-23-06 09:27
Reply by barbspb (Jul-24-06 09:11):Did you bother READING the item DESCRIPTION?! How much MORE CLEAR CAN IT BE!
(#7234773001)
i need a new 1 and i am returning the old 1and i need more detailed instructions
Buyer: bustermcghee ( 1 ) Jul-22-06 12:33
Reply by barbspb (Jul-23-06 00:04):They created EMAIL to ask a question. Feedback is not for information purposes!
(#250008034568)
Great Product - Good price - Outrageous Shipping.
Buyer: wolf_spyder ( 228) Mar-31-06 11:05
Reply by barbspb (Mar-31-06 11:32):READ the facts next time before you bid on our items! I CLEARLY state, unless U
Follow-up by wolf_spyder (Mar-31-06 11:44):I tried to discuss terms before sale - you would not give strait answer
(#7227180877)
Great Product - Good price - Outrageous Shipping.
Buyer: wolf_spyder ( 228) Mar-31-06 11:05
Reply by barbspb (Mar-31-06 11:35):combined shipping! I gave you a 9.00 discount on the shipping. Back stabber!!!
Follow-up by wolf_spyder (Mar-31-06 11:50):Actual shipping $2.00 you charged $19.oo Then you CUSS ME OUT in email. F -
(#7227180851)
Great Product - Good price - Outrageous Shipping.
Buyer: wolf_spyder ( 228) Mar-31-06 11:05
Reply by barbspb (Mar-31-06 11:33):you are too stupid to understand, that we offer a shipping DISCOUNT , Not
Follow-up by wolf_spyder (Mar-31-06 11:45):Finally you said go ahead and use buy it now and you would take care of it.
(#7225887833)
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